General Questions:

Do I have to register to use Wish Upon a Hero?
Only those who would like to make a wish or grant someone’s wish are required to register, otherwise, visitors may browse the website without registering.

Is there a fee for posting or granting wishes?
Wish Upon A Hero is a free community website. There are no costs to make wishes, or grant wishes.

What can I do when I see an inappropriate wish posted?
Every wish posted contains an icon that allows viewers to “flag” a wish that might be considered inappropriate or offensive.

I didn't receive my confirmation link email, what do I do?
If you didn't receive the confirmation link email you can have it resent to you by going to the resend confirmation link page. Also you should make sure wishuponahero.com is in your "safe" list so that the email doesn't get blocked by your spam filter. You may also want to check your spam/junk mail folder to see if the email was put into there.

How do I know if a wish is a "real" wish or if I am being scammed?
It is the responsibility of the granter to research the wisher before granting a wish. Most scammers will not give you much information. They withhold information such as: last name, address, a phone to contact them, and personal details. Where as most "real" wishers are happy that someone is helping them at all and will provide you with almost any information. Try to send gift cards or items instead of cash. If you feel that someone is trying to scam you or the Wish Upon A Hero website, please notify us at: admin@wishuponahero.com.

How do I identify scammers?
1. Read over our Scammers forum periodically. If you receive an email from one of them, DO NOT reply to them at all. Instead, let us know immediately at admin@wishuponahero.com

2. Never give out personal information such as credit card and bank account numbers… not even to people that you feel that you “know” from the site.

3. Never cash a check from someone who writes it out for more than the amount that you expected and asks you to send him the change. This is ALWAYS a scam!

4. If you receive an email that makes you feel uncomfortable in any way, forward it to us immediately. Do not reply to the message! Engaging in conversation will just encourage them.

Wish Upon A Hero is doing everything we can to block scammers from our site, and we appreciate you letting us know about any suspicious activity.

What do the stars represent? ONLY official site administration have a black star. If anyone claims to be a representative of the site and does not have a black star next to their name, please report them to admin@wishuponahero.com.
Lock : A member account that has been temporarily locked for security reasons.

What do the colored "W" icons represent?
The "W" icons represent the Wish Upon A Hero TeamWish members. The different colors represent the different levels of membership.

Silver Membership: Entry Level
Gold Membership: Hero Level
Platinum Membership: Superhero Level

For more information about the TeamWish membership benefits, click here.

Questions About Posting Wishes:

How many wishes can I post?
Once registered, you may have up to 3 separate wishes posted at any given time – but each wish should only have a single grantable request. Remember only 3 wishes PER month, so it is wise to spread them out.

Can I post a wish that doesn’t involve money, or anything of material value?
The power of Wish Upon A Hero is its ability to connect people. For some, that means connecting with a person they’ve never met, a loved one they’ve lost, even a friend who you wish could be more than just a friend. It’s your wish.

Can I post a wish on behalf of someone else?
Yes you may, in certain cases. Parents or guardians are required to post wishes on behalf of children under the age of 13. In all other cases however you may not post a wish on behalf of a present or past member.

If several people offer to grant my wish, can I accept?
Wish Upon A Hero is designed to disable a Wish posting once it has been granted. If a wish is only partially fulfilled--in the case of accepting donations for a family, an organization, or an entire community--a new wish may be posted using the same information.

Should I give out personal information to someone who offers to grant my wish?
Always use common sense. Under no circumstance should you give out personal information such as: social security number, credit card numbers or bank information.

What is a search tag?
A search tag is a word or group of words to help the members find your wish. If you wished for a Corvette your search tags may be: Corvette, car, sports car, vehicle, drive, auto, Chevy.

Questions About Granting Wishes:

How can I tell the difference between a legitimate need and a frivolous request?
Other than content that is prohibited by the website’s rules of decency, users are free to wish for virtually anything they like. Some wishes will be based on genuine need, while others might be considered quite extravagant. Wish Upon a Hero is designed to allow those posting wishes plenty of options to provide descriptions, photos and video to support their appeal for a Hero. In addition, the Wish Upon A Hero email system will allow registered users to communicate questions and answers regarding each wish. In the end, users of the Wish Upon A Hero site are encourage to use good judgment and common sense when it comes to posting and granting wishes.

If I grant someone’s wish, can I remain anonymous?
Yes, the choice be a recognized or anonymous Hero is entirely up to you.

As a business, are we permitted to publicize the wishes that we fulfill?
Yes you may. However, you may not publicize the names of individuals to whom you grant wishes without their express written permission.

If I grant a Wish, is it tax deductible?
Wish Upon A Hero’s core differentiator, when compared to charities and other “giving” websites, is enabling people to have complete control over the destiny of their gift by giving it directly to the recipient. Since gifts and donations are given directly to individuals, not filtered through a charitable organization, they are not tax deductible.